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Axonom Corporate Information


CRM Project Manager

Company Name: Axonom Inc.
Location: Edina, MN
Categories: Software Project Management
Hourly Rate: Commensurate with experience
Minimum Education: 4-Year College IT or Business Degree

Position Description

Axonom is seeking versatile and talented CRM Project Managers to work with Axonom's clients to deliver solutions in their CRM Systems. Projects are typically related to Microsoft CRM and Axonom's award winning Powertrak Customer Relationship Management Applications. Axonom is seeking full time candidates to fill this position.

CRM Project Managers are dedicated to executing project initiatives to deepen the relationship with customers and drive additional sales. The Project Manager is a key position for the implementation and execution of Microsoft CRM and Axonom Powertrak CRM Applications as well as operational project initiatives. This position works with a multitude of different teams including CRM Implementation Consultants throughout the project lifecycle from strategic definition and proposal through scoping, requirements gathering, development, and implementation, user acceptance testing, and establishing and documenting business processes where needed.

The ideal candidate will possess outstanding communication, technical, and problem solving skills, as well as proven business consulting and project management experience.

Project Management Responsibilities

CRM Project Managers are responsible for process definition and management oversight of small and medium sized CRM projects. Projects generally run 3-9 months in duration.

  • Determine Project needs and business resources required to execute CRM projects.
  • Work with Client Executive Project Sponsors to clarify and define strategy & objectives, scope and CRM business requirements.
  • Define success CRM Project criteria for projects.
  • Manage project scope, drive resolution and keep project on schedule.
  • Develop and track project action items and issues. Document all necessary items as needed.
  • Identify and communicate risks and responses to mitigate project risk.
  • Responsible for the coordination and creation of project documentation and project processes.
  • Work with CRM client team to develop appropriate testing plans to ensure user acceptance, data quality, and system integrity.
  • Coordinate the development of training materials, user manuals and other documents as needed to enable successful implementation and turnover of the process or system to the business owners and users.

Business Analysis Responsibilities

The Business Analyst will drive the conversation in regards to defining the specific requirements and design for the CRM solution.

  • Facilitate requirements definition meetings with customers.
  • Needs to be able to quickly understand the business issues and challenges of the client's organization and industry.
  • Review and edit requirements, specifications, business processes and recommendations related to proposed solution.
  • Develop functional specifications and system design specifications.
  • Work with customers/prospects to identify key business issues and their priorities.

CRM Implementation Responsibilities

Be hands on to drive the technical aspects of the project.

  • Software Installation – Install the CRM software suites of MS CRM and Powertrak in clients’ environment.
  • IT Requirements Evaluation – Be able to determine and evaluate the appropriate IT environment for clients based on the requirements of the CRM applications software.
  • Review and edit requirements, specifications, business processes and recommendations related to proposed solution.
  • Application Customization and Configuration – Make base level application configuration and customization in the MS CRM application and Powertrak Toolkit environments.

Requirements

  • 4-Year College or University Degree in Computer Science, Information Technology, Business Technology, or related field of study.
  • Demonstrated ability to execute multiple, interdependent end to end projects. This includes identifying CRM project objectives, creating requirements and solution design, managing schedules, tracking project progress, facilitating testing and determining and measuring success criteria.
  • Demonstrated ability to learn and master technical detail related to CRM.
  • Verbal and written communication skills.
  • Documentation and presentation skills.
  • Attention to detail and follow-up skills
  • Conflict management and problem diagnostic and solving skills
  • Ability to influence without authority
  • Strong time management and organizational skills
  • Minimum 5 years experience as a customer facing consultant in a software environment
  • Experience working with either CRM, ERP or similar product preferred
  • Experience with Microsoft CRM
  • Experience working within High Tech Manufacturing is preferred.
  • Coding skills such as SQL server/.Net/ASP.NET.

Desired

  • Project management methodologies, PMP certification or project management continuing education
  • Knowledge of MS Windows OS, MS Exchange, and MS Office
  • Use of Visio and Microsoft Project
  • Stronger coding skills such as SQL server/.Net/ASP.NET.

For more information about Axonom and our suite of products visit: www.axonom.com.

For consideration, please email your resume and cover letter to Hiring Manager at Axonom.

Contact Us

Axonom Inc.
Minneapolis, Minnesota

6462 City West Parkway, Suite 200
Minneapolis, MN 55344

888-814-2880 (Toll Free)
Support: 888-814-1884 (Toll Free)
Fax: 952-653-0404
Local: 952-653-0400

Email: marketing@axonom.com