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Axonom Corporate Information


Support Engineer

Company Name: Axonom
Location: Eden Prairie, MN
Categories: Support
Hourly Rate: Commensurate with Experience
Minimum Education: 4-Year College IT or Business Degree

Position Description

Axonom is seeking individuals with a passion for supporting web based applications and managing general infrastructure to join our team. If you love learning and working with web technology, take pride in supporting customers and partners, and are motivated to help your teammates succeed, we want to hear from you.

Support Engineers at Axonom help support browser-based applications for CRM, PRM, and e-commerce. They interact with customers, partners, and internal resources via phone, email, and remote interfaces to provide support for the applications we ship and for internal infrastructure. They work with architects, designers, and implementers both within Axonom and customers, to help them make sound decisions. And above all, they devote themselves to learning, refining their craft, improving their skills, and challenging themselves and our team to set the bar a little higher.

Support Engineering is based in our Minneapolis office, where a young, tightly-knit team of professionals tackles the problems of the day. Perks include a flexible 40-hour work week, remote work and telecommuting options, casual dress, complimentary refreshments and a benefits package including 401k.

Responsibilities

  • Provide customer and internal support of our enterprise application platform via phone, email, and remote interfaces such as desktop sharing
  • Deploy and Administer infrastructures on customer and internal systems
  • Triage, Report, and Escalate customer issues
  • Keep up on relevant technology trends, tools, patterns, and best practices
  • Advise Axonom colleagues and customers on application capabilities and limitations
  • Continually look for opportunities to improve your skillset, our product offering, and our interactions with customers

Requirements

  • Excellent written and oral communication skills
  • Hands-on experience with relevant technologies:
    • HTML 5
    • CSS
    • JavaScript
    • JavaScript frameworks including jQuery and AngularJS
    • JSON
    • Basic understanding of .NET and ASP.NET
    • The Microsoft Technology Stack - Windows Server, IIS, AD, ADFS, SQL Server
    • T-SQL Tables, Views, Stored Procedures, Functions, Triggers
    • Browser debugging tools Internet Explorer, Chrome, Firefox, Safari
    • Network Tracing tools Fiddler and WireShark

For more information about Axonom and our suite of products visit: http://www.axonom.com.

For consideration, please email your resume and cover letter to Hiring Manager at Axonom.

Contact Us

Axonom, Inc.
Minneapolis, Minnesota

6462 CIty West Parkway, Suite 200
Minneapolis, MN 55344

888-814-2880 (Toll Free)
Support: 888-814-1884 (Toll Free)
Fax: 952-653-0404
Local: 952-653-0400

Email: marketing@axonom.com