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Axonom Corporate Information


CRM Support Engineer

Company Name: Axonom, Inc.
Location: Edina, MN
Categories: Software Support
Hourly Rate: Commensurate with Experience
Minimum Education: 4-Year College IT or Business Degree

Position Description

Axonom is seeking versatile and talented CRM Support Engineers to help Axonom’s clients resolve various support issues in their CRM system. The most commonly supported applications include Microsoft CRM and Axonom’s award winning Powertrak Customer Relationship Management Applications. Axonom is seeking full time candidates to fill this position.

CRM Support Engineers are the technical support contact for most support incidents reported by Axonom’s clients; including both direct customers (1st tier support) and partners (2nd tier support). Approximately 75% of the time will be spent providing remote support from Axonom’s office via e-mail and phone. CRM Support Engineers will be responsible for managing all aspects of the technical support relationship, from initial contact to case resolution.

The ideal candidate will possess outstanding communication and interpersonal skills, as well as an exceptional ability to problem solve. CRM Support Engineers work directly with Support Management, Professional Services, and Development to meet customer service level commitments, increase customer satisfaction, and resolve customer issues.

Responsibilities

  • Being responsive and thorough in addressing customer support issues
  • Reproducing customer issues with their CRM system
  • Managing customer expectations
  • Working with customers to resolve complex programming issues
  • Reporting design, reliability, and maintenance problems or bugs to Software Development
  • Being responsible for specific QA and Development tasks
  • Assisting the professional services organization with the implementation of customer requested projects
  • Maintaining Axonom’s internal servers and PC’s
  • Managing Axonom’s Support website and newsletter
  • Providing Customers and Partners with purchased software via Axonom’s FTP site and shipping CD’s
  • Identifying best practices, and developing repeatable procedures to streamline customer support processes

Requirements

  • Knowledge of MS Windows OS, MS Exchange, and MS Office
  • Experience programming in .NET, SQL Server, Visual Basic is preferred
  • A graduate or near-graduate of a Computer Science related degree from 4-Year College or University

For more information about Axonom and our suite of products visit: http://www.axonom.com.

For consideration, please email your resume and cover letter to Hiring Manager at Axonom.

Contact Us

Axonom, Inc.
Minneapolis, Minnesota

6462 CIty West Parkway, Suite 200
Minneapolis, MN 55344

888-814-2880 (Toll Free)
Support: 888-814-1884 (Toll Free)
Fax: 952-653-0404
Local: 952-653-0400

Email: marketing@axonom.com