Customer Portal for High Tech Manufacturing Industry - Microsoft Dynamics CRM and Axonom Powertrak

Powertrak Customer Portal

Improve business potential, add value to your customers, reduce costs and enhance productivity by providing user-specific access to information, applications, and business processes from a single, web-based portal.

Finally, CRM interaction for everyone inside and outside your company, without the complex training that drives CRM implementation costs up and ROI down. The Powertrak Customer Portal offers a cost-effective, web-based solution to provide your customers with the information that they need. A complete interaction system to communicate with your company!

Powertrak Customer Portal provides a completely configurable way for everyone to work with Powertrak, ERP, and virtually any other information they need to provide the ultimate self-service experience. Add Knowledge Management to extend rich, web document content to the Portal.

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Customer Portal Home Page
Company News and Service Documents

Events
Self Service Handling such as Events

Orders
Order Status

Customer Portal Login
Self Service Handling

Summary

Accelerate productivity - Focus your employee teams to the most critical customer requests first.

Reduce costs and increase the speed of customer service - Information your customers need is available 24/7 in a format that encourages self-service.

Streamline service processes - Eliminate hassles associated with the most routine service requests such as viewing case status, viewing order and shipping status, and tracking customer account information.

Expand visibility and versatility - Provide access to other systems and web-based applications to your customers directly from within the Customer Portal.

Key Features:

Account and Contact Phone Book
Customer incident registration
Customer Case history and status
Product/Pricing information
Customer order/shipping status
Customer Asset tracking information
Company News

Product Details
Focus to the critical customer needs	Extends Case Management to your customers Provides incident registration and tracking to your customers over the web with no training required One place to deliver all information to your customers Works with the Powertrak Workflow engine to allocate incidents and provide alerts instantly Powertrak Customer Portal comes built-in with secure access to so that each customer sees just the information that belong to them
Complete Self-Service Web	Provides instant information and saves phone calls Separate website running 24/7 so customers can work with critical information such as cases, company news and account status when it fits their schedule Direct access is the proven way to save hundreds and thousands of phone calls and emails, and keep your call center costs down Provides a rich user experience, with graphics, data and scripted communications with no training
Custom Configuration view	"My Portal" configuration gives each user just what they need Users can select just the functions that they need for tailored one-to-one interactions with your organization On-the-fly choices include colors, screen view and access to all "nuggets" of information that you authorize Each nugget shows "what's new" at a glance so that users can go right to the hot items
Interact with ERP and other systems	Interact with Powertrak, ERP and other data sources Customer Portal can provide interaction with anything in the Powertrak CRM system Use the Portal to expose other data sources outside of Powertrak such as ERP, supply-chain, and more with no coding Optional Powertrak XML Data Exchange, you can further extend the Portal across multiple architectures
Configure with No Coding	The Customer Portal provides a separately installed website that can be moved inside or outside firewalls for full compliance with your corporate security policies. All standard functions are built within the modifiable Powertrak Portal Toolkit and can be changed on-the-fly Build an unlimited number of portal "nuggets" right inside the Powertrak administration module Set up sorting, presentation, table selections, column layout, colors and more for each nugget right from an easy to use toolkit and administration panel
Link to Knowledge Management systems	Optional link to Microsoft SharePoint or other Knowledge Management (KM) systems Extend the Portal through links to your KM solution to provide access to all the unstructured documents that your customers need Simple HTML links can be set to provide full text and advanced web searching Modify the HTML Portal web pages to seamlessly integrate with your other websites.
Optional add-ons include:	Knowledge Manager Powertrak XML data pump Event Management and Registration Certification

High-Tech Industries Modules

Powertrak™ Modules

High Tech Industry - Powertrak™ Customer Portal

Powertrak Customer Portal

Summary

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