• Powertrak Overview
• Powertrak Core
• Powertrak Mobile
• Advanced Marketing
• Event Management
• Contact Center
• Service Management
• Powertrak for SharePoint
• Customer Portal
• Powertrak Application Builder

• High Tech
• Association Management

Powertrak is KCS Verified v4 for Knowledge Management and
Case Management by CSI

"The KCS methodology benefits organizations that want to reduce costs, speed case resolution, elevate agent productivity while reducing turnover, and identify new sales opportunities resulting from support interactions. This certification establishes that Powertrak v9.2 for Microsoft Dynamics CRM is meeting the industry standard for knowledge management."

Mike Belongie, vice president of sales at Axonom.

Customers, dealers, contact center agents, and field technicians need timely and accurate knowledge at the point of service to diagnose and solve problems quickly. Scanning piles of service manuals and bulletins is ineffective, and cannot take advantage of recent, relevant service expertise.

Powertrak helps customer service, technical support and/or IT helpdesk operations balance today’s issues with tomorrow’s requirements.

• Empowering agents with smart processes and scripts
• Capturing knowledge as a byproduct of solving problems
• Providing consistent, personalized knowledge delivery across all support channels
• Measuring and analyzing everything that matters

Powetrak customers in high tech or manufacturing industries like semiconductor, medical equipment, data storage and electronic components leverage Knowledge Management to realize such returns as:

• Increased service call avoidance
• Increased first-time fix rate
• Reduced resolution time
• Increased technician productivity
• Increased web-based self-diagnosis
• Institutionalized troubleshooting knowledge of aging workforce

Quantifiable and Qualitative Benefits to Adopting KCS

• Solve Cases and Incidents Faster
• Optimize Use of Resources
• Enable eServices Strategy
• Build Organizational Learning























*The KCS Double Loop Process graphic is from Consortium for Service Innovation™ website.