Configurator also ensures efficient interaction with contacts, and support via simple question/answer presentation, in-line consolidated account information and streamlined follow-up communication that go beyond just quoting and ordering.
With the Powertrak™ Guided Customer Interaction software module, you can easily qualify leads, run campaigns, close the loop on sales opportunities, handle support and manage customer service requests inside and outside your organization. Since it is browser-based software, it is easy to deploy and easy to train new users. Your agents will handle more transactions at lower cost while improving overall customer service management for partners and customers.
Guided Customer Interaction Setup and Visual Guide Builder (drag and drop)
Rules-driven branch dynamic scripting - Easily configurable for simple and accurate call handling.
Inbound and outbound - Handle any incoming and queue-driven outbound call center interaction.
Effectiveness tracking - Master questions and cross-correlations show you what scripts work and why
Browser-based and easy to use - Browser-based software for easy deployment and low-cost training.
Real-time productivity tracking - Enhance staff performance motivation on-the-fly.
Branched dynamic scripting inbound and outbound - Create custom qualification and triage scripts to provide consistent messages and service flows.
Flexible active follow-up and scoring - Script scoring is built-in to drive tasks, emails and other user-defined activities.
Customizable and CTI ready - Show exactly what you need from any system and hook it up to any major CTI interface.
|Browser-Based, Queue it Up and use it from Anywhere||
|Customer and Dealer Support Management||
|Branch Dynamic Scripting||
|Sales Lead Qualification, Scoring and Routing||
|Built on Microsoft Dynamics CRM||
|Enhanced Marketing, Customer Service and Support||
|Integrated with Powertrak eCRM, Messaging and CTI for Instant communication||
|A Complete, Enterprise Customer Relationship Management Solution||
On-Premise or On-Demand (SaaS)
Integration: Salesforce.com and Microsoft Dynamics, or Stand-alone
Axonom, Inc. Headquarters
6462 City West Parkway, Suite 200
Minneapolis, MN 55344
888-814-2880 (Toll Free)
Support: 888-814-1884 (Toll Free)
For More Information: Prospective Customer
For More Information: Prospective Partner
The Powertrak Guided Customer Interaction vastly increased our data efficiency and reliability while decreasing costs through process automation involving multiple entities. Our organization realized a 75% reduction in manual processing time for each of our four service center agents. It also guarantees that all data is captured consistently for each interaction.