Powertrak; Knowledge Manager module is a comprehensive Internet/extranet module that provide a low-cost solution for businesses to provide customer, staff and partner access to unstructured data. Marketing and sales literature, product price and configuration sheets, competitive fact sheets, sales aids and more can all be accessed with full Web search capability. Also, this module uses advanced meta data (descriptions of each document) to focus and score searches to get the most relevant data filtered to the top of your review list.

Powertrak™ Knowledge Manager Module Overview:

Online Access to All Corporate Information
Business-to-business relationships demand knowledge of more than just Web-site traffic. With e-Service, you have integration with the whole customer, partner sales and call history to handle factors such as special pricing terms, alerts to customer service teams, and sales lead management to provide the "special service" your best customers and partners deserve.


Handle almost any Type of Document and Information
Pictures, graphs, sales slicks, multimedia files with sound, all can be deployed, managed and searched in knowledge Manager.


Create and Publish Content Using Tools You Know
Virtually any tool that creates content that can be saved using Microsoft Office works with Powertrak Knowledge Manager. DOC, WAX, PDF, CAD drawings, spreadsheets and more can all be posted, managed and searched in the system.


Integrated with Powertrak Modules
Powertrak Support, marketing and sales encyclopedias all depend on Knowledge Manager to organize data and provide 24/7 worldwide access to all of your unstructured information. One interface, one set of training issues and easy content creation using standard Microsoft tools make Knowledge Manager a natural Powertrak extension.

Personalized - Set up Individual Searches and Home Pages
Users can set up their own searches and filters in a personal home page. Searches can include crawls to competitor Web sites and news services to make sure that each user has a central place to go for all the latest pertinent information. Even key customers' Web sites can be monitored to look for opportunities created by mergers and other corporate changes that may create a greater need for your product.

Industry and Company Language that Fits You
Powertrak Knowledge Manager uses the power of meta data (descriptions of each document) to tailor searches and make finding information easy. Specific industry and internal company terms, locations, and document-naming conventions are all supported in a table driven meta data configuration. Your staff, customers and partners can search the same system without having to learn a new "language". Also, meta data tags improve the quality of searches and classify the best match to the top of the pile - no more wading through a large stack of near misses to find what you were looking for.


Open Web Architecture
Getting the information directly to end users to help them control their own activities is a fundamental requirement for world-class operation. Old centralized proprietary technologies tie a company to one hardware vendor, reducing software offerings and increasing system costs. In contrast, Powertrak is built entirely on Microsoft Visual Studio and .Net Web tools, and includes open access to the system to maximize flexibility, modularity and scalability.