More than ever, organizations today are challenged to provide complete customer service to the right customers and keep them happy. Selling, marketing and servicing now involve more than just customers -- It involves multiple business partners, consultants, and even the Web. Powertrak provides financial services organizations, high-tech companies, member-driven associations, and other Microsoft technology-centric companies with award-winning solutions to speed up all customer interactions, get rid of paperwork, accept payments and maintain the best relationships. Along with Microsoft CRM, Powertrak is focused to small and mid-sized organizations needs. Powertrak offers each user in every department of an organization one sure path to efficiently service, support and extend the customer experience.

Rising costs and tight margins keep organizations today under constant pressure to improve return on marketing, service, and sales investments. Savvy businesses have found that Microsoft CRM can provide a solution that costs less and delivers a great foundation for their CRM investment. And when these businesses need tailored business solutions to streamline their unique processes, they turn to the Powertrak modules and Application Builder to extend the functionality of their Microsoft CRM investment. Powertrak has all the functionality of the award-winning Worldtrak® CRM product line and is built right on top of Microsoft CRM -- turn on Powertrak and go!

Powertrak offers rich capabilities that extend far beyond account management and incident tracking, with the scalability to handle large volumes. Powertrak offers the world's best Microsoft CRM add-on modules including credit card acceptance and processing, advanced marketing, customer and partner portals, call center, technical case management, XML integration and workflow.

Powertrak also offers a sophisticated suite of specialized vertical industry solutions and enhancements to Microsoft CRM including the following capabilities:

• Wealth Management for the Financial Services Industry
• High-Tech Industry Solution set
• Non-Profit and Association Management Solution set
• Powertrak Core functionality and modules
• Integrated credit card payment processing