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• Dynamics CRM Overview

What is CRM?

A solution that helps boost sales, satisfaction, and service

When it comes to customer relationship management, communication is key. The ideal CRM solution should streamline the way your people communicate with clients and collaborate with each other. The more comfortable they are with the tools, the more effective they will be at their jobs. And what’s more comfortable than a look and feel you already know?

And with Microsoft Dynamics CRM's powerful capabilities, like workflow automation and analytics, you can let your sales, marketing, and service staff easily share information and route tasks to provide a seamless customer experience.

Dynamics CRM for Manufacturing

Microsoft for High Tech and Electronics | Microsoft Dynamics CRM for Manufacturing

Effective customer relationship management connects sales, marketing, and services across a diverse array of manufacturing relationships.

• Efficiently manage your complex relationships—including partners, direct and indirect sales channels, distributors, retailers, and service providers.
• Gain cross-organizational insights into your customers.
• Automate processes to drive a consistent customer service experience and boost productivity.

Dynamics CRM Capabilities

Make your customers remember your business with these core CRM capabilities:

Salesforce Automation
Get your sales force quickly up to speed with the advanced but easy-to-use features of Microsoft Dynamics CRM. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to boost sales productivity, streamline sales cycles, automate lead management, and gain insights to drive more sales.
Read more... Video Demonstration

Customer Service
Transform your customer service into a strategic asset with Microsoft Dynamics CRM customer service solutions. With a 360-degree view of the customer, your agents can resolve issues quickly and reduce handling times with advanced customer service software. By automating processes, you can also reduce costs and help to ensure consistent customer service is delivered across all touchpoints. Read more... Video Demonstration

Marketing
Get a CRM marketing solution that is flexible, easy to use, and engineered to fit your business. Transform every touchpoint into a marketing opportunity and harness the undiscovered potential within your customer base. With marketing management and automation software from Microsoft Dynamics CRM, you can market more effectively, improve productivity, and gain actionable insight into your marketing campaigns. Read more... Video Demonstration

Microsoft Dynamics CRM Advantages

Top 10 Reasons to Choose Microsoft Dynamics CRM

Affordability

• Not only do you get competitive pricing for both on-demand and on-premise deployments, your maintenance fees are also waived for the first year.

Industry Leadership

• See Analyst Reports and Awards on why Microsoft Dynamics CRM is one of the top CRM solutions.

Great Fit

• Because Microsoft Dynamics CRM is based on a service-oriented architecture (SOA), it easily integrates into your existing systems using industry-standard Web services. Its exceptional customization feature also simplifies adapting it to your processes, models, and technology infrastructure. Learn more about the technology.

Operational Insight

• The reporting engine generates compelling data reports within Microsoft Dynamics CRM to help you make informed business decisions. Get deeper insights by integrating Microsoft Dynamics CRM with Microsoft Business Intelligence products for performance management, scorecards, data mining, and OLAP reporting.

Rapid Innovation

• History tells this story best: Microsoft launched Microsoft Dynamics CRM 4.0 in December 2007, and in April 2008, Microsoft Dynamics CRM Online, an on-demand service, was introduced. In less than 18 months, the September 2008, the March 2009, and the November 2009 Service Updates for Microsoft Dynamics CRM Online were released. More innovation is currently in development.

The Power of Choice

• You can choose to deploy Microsoft Dynamics CRM in-house, or let us or a partner host it for you. You can choose how your people interface with it—through Microsoft Office Outlook, a browser, or a mobile device. You can even decide whether to buy it or—in effect—to rent it. The best part? It's easy to switch if your business needs change.

High User Adoption Rates

• Microsoft Dynamics CRM works within Microsoft Office Outlook, one of the most popular applications that people use every day. This high level of comfort with Office Outlook can help to significantly drive user adoption and success.

Top-Flight Functionality

• Learn how the innovative functionality in Sales, Customer Service, and Marketing makes Microsoft Dynamics CRM an effective way to stay in touch with your customers and drive your business goals.

World-Class Customers

• Microsoft Dynamics CRM is designed to meet the needs of companies of all sizes—from small businesses to large enterprises. Today, Microsoft Dynamics CRM is used by more than 1 million people, including some of the world's largest organizations, in financial services, professional services, manufacturing, and the public sector.

Unmatched Value

• The combination of top-rated functionality, high user adoption rates, the flexibility to adapt to your business needs, and an affordable price makes Microsoft Dynamics CRM an excellent choice.