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High-Tech Company Cuts Costs, Boosts Efficiency, and Improves Communication and Collaboration

Network Equipment Technologies, provider of IP-based communications equipment, software, and services to large organizations, wanted a solution that would work better than Salesforce.com for key business processes. NET teamed up with Axonom to deploy Microsoft Dynamics CRM and Axonom Powertrak Unified Service Manager and Customer Portal to book new service incidents, renew contracts, and process returns through the company's new online service portal.

Read more about how the solution has helped NET improve its communication and collaboration with customers and has automated business processes, helping save 6.6 percent of its annual service personnel hours.

"The Microsoft technologies have given us powerful customer relationship capabilities, so now we can create value-added service offerings for our customers. The integrated Microsoft solution not only helps us save time and money internally but is opening up new business possibilities."

Carmel Wynkoop, Chief Information Officer, Vice President of Information Technology
Network Equipment Technologies

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