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Powertrak Unified Applications

What is Unified Communications?
Unified Communications is the integration all forms of digital communications such as voice, video, e-mail, IM, Web conferencing—on the same IP network. It is providing 'presence' information to help users figure out which mode is best to use at any given moment.

What is Unified Applications?
Unified Applications is the enhancement of customer/partner business processes with Unified Communication to deliver the best customer service at the lowest cost.

Cost Savings
Organizations are seeing returns on Unified Communications within a single budgeting cycle, often within six months, and have the potential to save $5 million dollars per 1,000 employees:

• Reduce travel expenses 20-40%* by replacing in person meetings with immersive Web, video and audio conferencing with Office Communications Server.
• Lower messaging costs 50%-80% by reducing messaging storage costs and consolidating costly third-party solutions like mobility, archiving, backup and more with Exchange.
• Reduce telephony and audio conferencing charges 20-40%* by lowering long distance charges and audio conferencing minutes with built-in Voice-over Internet Protocol (VoIP) and unified conferencing capabilities in Office Communications Server.
• Lower real estate and facility costs 30-40%* by freeing employees from fixed desks or offices, and increasing occupancy density in buildings. With Exchange and Office Communications Server, employees can work from anywhere --- with simply a laptop, a headset and an internet connection -- and stay connected with a full suite of secure communication tools for e-mail, integrated Presence, enterprise instant messaging, VoIP and unified conferencing.
• Reduce the cost of communications systems 40-60%* by eliminating the need for separate legacy voice mail systems, private branch exchange (PBX) phone systems, and separate instant messaging and audio/video/Web conferencing systems by using the built in capabilities of Exchange and Office Communications Server.

(*) Results are based on actual Microsoft customer evidence and a composite case study of a 4,000-person company developed from interviewing 15 companies.

Please see the “Total Economic Impact™ of Microsoft Unified Communications” white paper issued by Forrester Research. In addition, please read Achieving Cost and Resource Savings with Unified Communications white paper on how unified communications provides proactive responses to the harsh economic environment and how Microsoft UC Solutions can enable those responses for your enterprise.