Fremont, CA- March 18, 2013 Axonom, a global provider of industry-specific Customer Relationship Management (CRM) and Partner Relationship Management (PRM) software solutions, and Armanino LLP (, the 8th largest Microsoft Dynamics Partner in the US and a provider of integrated audit, tax, consulting services and technology solutions, proudly announces that its client, Ikanos Communications, is a finalist in the manufacturing category of Microsoft Dynamics' Customer Excellence Awards program for 2013.

Ikanos, a developer of high-performance semiconductor and software products, received this honor for the exceptional success it enjoyed in rapidly replacing its legacy ERP and CRM applications with a complete Microsoft Dynamics solution. Partnering with Armanino, Ikanos achieved a rapid deployment of a world class, integrated front and back office solution composed of Microsoft Dynamics CRM powered by Axonom and Microsoft Dynamics AX for High Tech Industries™, in approximately 4.5 months. In doing so, it solved a number of complex problems. Specifically, Ikanos:

  • Reduced costs and increased flexibility over previous ERP solution
  • Infused greater order into complex supply chain management and production planning
  • Created more internal visibility and rigor in the sales process
  • Solved service challenges around warranty management
  • Introduced a uniform process with accountability that drives sales behavior
  • Created more efficient internal communications

Microsoft Dynamics AX 2012 for High Tech Industries™ is a Certified for Microsoft Dynamics AX (CfMD) ISV solution designed by Armanino to accelerate implementations through comprehensive, industry specific ERP functionality for high tech manufacturers. Dynamics CRM powered by Axonom extends the already robust Microsoft CRM platform to help high tech manufacturers and distributors streamline their sales processes including Design Win, Forecasting and Channel Management.

The 2013 Customer Excellence Awards, which are presented in 16 categories, recognize and celebrate Microsoft Dynamics customers that have achieved notable accomplishments using Microsoft Dynamics solutions. To be considered as a finalist for this prestigious award, Ikanos demonstrated how it used Microsoft products to solve a series of challenging business and service problems.

Ikanos was able to achieve an immediate, measurable savings after Microsoft Dynamics AX and CRM were deployed. This quick tactical win for the semiconductor manufacturer was followed by full integration of Dynamics AX, which resulted in even more significant benefits including improved process automation and reporting capability around "chipset" metrics which are among Ikanos' core key performance indicators.

"We are growing very fast and we needed business process solutions that would enable us to continue that growth and increase our competitiveness," says Ed Abate, Sales Operations Senior Director at Ikanos. "Microsoft Dynamics AX and CRM solved many of our biggest challenges and with the advice and support of Armanino, we were able to deploy and realize significant productivity gains very quickly."

Established in 1997, the Customer Excellence Awards are awarded each year at the Microsoft Convergence User Conference in the United States. Microsoft Dynamics is a line of financial, customer relationship and supply chain management solutions that help businesses work more effectively.

Axonom is a global provider of software solutions that automate revenue generating business processes for high-tech, manufacturing, and service organizations. The company's award-winning Powertrak Product Configurator, and Time and Billing modules enable customers to efficiently manage their quote-to-cash cycle, automate time entry and billing management processes, and streamline partner and customer transactions.

About Axonom
Axonom is an independent software vendor that develops, designs, and markets Powertrak, the innovative B2B revenue management suite for high-tech and manufacturing industries. Powertrak helps companies successfully sell and service to its customers and partners in an environment that requires multi-level relationship tracking, web self-service, partner/dealer loyalty management tools, streamlined quote-to-order processing, time and billing management, hassle-free payment options, and a worldwide presence.

Enriched with mobile extendibility, the Powertrak High-Tech Industry solution suite includes: Customer and Partner Portals, Product Configurator, Design Win, Forecasting, Time and Billing, and Service Management. By delivering more transactions more efficiently through channels at a lower cost, Powertrak helps customers realize greater profit potential. For more information, please visit

About Armanino
Armanino is one of the largest Microsoft Dynamics partners in the nation as a value-added reseller (VAR) and implementation partner for Microsoft Dynamics AX, Dynamics CRM, and Dynamics GP. Additionally, the firm offers the Microsoft Dynamics AX for High Tech Industries™ Certified for Microsoft Dynamics (CfMD) solution. This product helps software and internet, semiconductor, medical device, and electronics manufacturers to empower their sales forces, cut costs and time-to-market, improve forecast accuracy, and manage distributor relationships and supply chains. As a Microsoft Dynamics Inner Circle member, Armanino is among the top 1% of partners in the globe.

About Ikanos Communications
Ikanos Communications, Inc. is a leading provider of advanced broadband semiconductor and software products for the digital home. The company's broadband DSL, communications processors and other offerings power access infrastructure and customer premises equipment for many of the world's leading network equipment manufacturers and telecommunications service providers.