Consortium for Service Innovation verifies that Powertrak meets the industry standard for knowledge management
Minneapolis, MN— Sept 27, 2010 Axonom, a leading provider of high tech industry-specific Customer Relationship Management (CRM) and Partner Relationship Management (PRM) extensions for Microsoft Dynamics CRM, announces today that Powertrak v9.2 for Microsoft Dynamics CRM has been Knowledge-Centered Support (KCS) Verified v4 by the Consortium for Service Innovation.
Knowledge-Centered Support is the leading best practice for creating and maintaining knowledge in a support environment. Organizations using KCS verified solutions will see improvements in incident resolution and training times, in customer satisfaction, and in customer service agent job satisfaction.
The Consortium for Service Innovation www.serviceinnovation.org, a not-for-profit alliance of service and support organizations, developed the KCS Verified program to distinguish knowledge management vendors whose products meet the practical requirements outlined in the KCS Verified Criteria. Supported by the Help Desk Institute, KCS is an emerging best practice for knowledge management in service and support organizations.
“The Consortium for Service Innovation is pleased to have Axonom distinguish themselves as a KCS Verified v4 vendor. The Verification process is thorough and challenging, and by completing the process Axonom has demonstrated they align with and can support the KCS practices,” said Greg Oxton, Executive Director of the Consortium for Service Innovation.
"Achieving KCS verified speaks volumes to Axonom's commitment to delivering a first-rate solution set," said Bob Aronson, manufacturing industry director at Microsoft. "KCS gives Microsoft Dynamics CRM customers cost savings and knowledge quality that are essential to dealing with the exploding inquiry volumes, increased customer expectations and complex technologies that challenge support organizations every day."
"The KCS methodology benefits organizations that want to reduce costs, speed case resolution, elevate agent productivity while reducing turnover, and identify new sales opportunities resulting from support interactions," said Mike Belongie, vice president of sales at Axonom. "This certification establishes that Powertrak v9.2 for Microsoft Dynamics CRM is meeting the industry standard for knowledge management."
Axonom delivers rich, vertical, industry solutions for high tech and light manufacturing. The award-winning Powertrak solution gives each user in every department of an organization one sure path to efficiently service, support and extend the customer experience.
Axonom is a Microsoft strategic ISV partner for delivering high tech and light manufacturing solutions on the Microsoft Dynamics CRM platform. Axonom, a Microsoft Gold Certified Partner, delivers enterprise-level CRM and PRM software solutions for high tech and light manufacturing companies that manufacture and distribute make-to-order products through multiple distribution channels. By delivering more transactions more efficiently through channels at a lower cost our solutions help customers realize greater profit potential. For more information, please visit www.axonom.com.
About the Consortium for Service Innovation
The Consortium for Service Innovation is a nonprofit, alliance of industry leading service and support organizations focused on developing innovative ways to improve the customers’ support experience.