HelpSystems replaces homegrown system with Microsoft Dynamics CRM and Powertrak Configure-Price-Quote software to power sales configuration and quoting processes.
Minneapolis, MN- February 18, 2014 Axonom, a global provider of cloud-based portal and product configuration software, today announces HelpSystems replaces its homegrown system with Microsoft Dynamics CRM and experiences an 80% reduction in quote generation time with Powertrak CPQ.
HelpSystems, LLC, a global provider of systems and network management, security, and business intelligence software, selected Axonom to begin a multi-year, multi-phased approach to replace its homegrown CRM with Microsoft Dynamics CRM and Powertrak.
With nine product divisions and fourteen offices worldwide, HelpSystems sought to consolidate its disparate systems into one platform. The company turned to Axonom to replace its homegrown customer relationship management system and provide selling and servicing tools to its internal staff and external partners.
"We've been adding divisions and staff at a rapid pace," said Kim Cassens, project manager at HelpSystems. "It was essential to replace our legacy system and newly acquired systems and merge all that information into one platform that scales synchronously with our growth rate."
Before the project began, HelpSystems required a rapid implementation to execute marketing campaigns utilizing Microsoft Dynamics CRM and a new marketing automation system. The company leveraged Axonom’s hosted environment, NetPRM, to quickly deploy the necessary solutions to execute email marketing campaigns.
Next, Axonom migrated HelpSystems' CRM environment from hosted to on-premise. "The ability for one organization to help us with both deployment options saved time and energy, in addition to the quick execution on our marketing campaigns," added Cassens.
Phase one of the multi-phase project successfully went live with Microsoft Dynamics CRM 2011 and Powertrak CPQ. With Powertrak powering its quoting processes, internal sales professionals are creating quotes 500% faster than compared to its legacy system.
"HelpSystems' goal is to streamline many of its B2B business functions, from all product divisions, into just one platform," said Mike Belongie, COO at Axonom. "With the integration of Powertrak's configure-price-quote software, sales professionals from all divisions have the necessary tools to rapidly build accurate quotes and orders right from within their Microsoft Dynamics CRM interface."
HelpSystems, LLC is a leading provider of systems management, security, and business intelligence solutions. HelpSystems software reduces data center costs by improving operational control and delivery of IT services. Founded in 1982, the company has 14 offices worldwide and more than 7,000 customers from small businesses to Fortune 100 companies. Based in Minneapolis, Minnesota, HelpSystems sells its solutions directly and through strategic partners worldwide.
HelpSystems brands include: Robot, SEQUEL Software, PowerTech, Skybot Software, Bytware, Safestone, CCSS, InterMapper, and ShowCase. Learn more at www.helpsystems.com.
Axonom is an independent software vendor that develops, designs, and markets Powertrak, the innovative B2B revenue management suite for high-tech and manufacturing industries. Powertrak helps companies successfully sell and service to its customers and partners in an environment that requires multi-level relationship tracking, web self-service, partner/dealer loyalty management tools, streamlined quote-to-order processing, time and billing management, hassle-free payment options, and a worldwide presence.
Enriched with mobile extendibility, the Powertrak High-Tech Industry solution suite includes: Customer and Partner Portals, Product Configurator, Design Win, Forecasting, Time and Billing, and SaaS Revenue Management. By delivering more transactions more efficiently through channels at a lower cost, Powertrak helps customers realize greater profit potential. For more information, please visit www.axonom.com.